Returns and Refunds Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SNACKWAVE SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the SNACKWAVE SDN. BHD., accessible from https://snack-wave.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Overview

This Return & Refund Policy outlines the terms under which You may request returns, refunds, or cancellations for Goods purchased through the Service.

We aim to ensure a smooth and fair process for all customers while maintaining product quality and service standards.

2. Return Eligibility

You may request a return within 30 days from the date You receive the Goods.

To be eligible for a return:

  • The Goods must be in their original condition
  • The Goods must be unused and unopened where applicable
  • The Goods must be in the original packaging
  • Proof of purchase (such as order confirmation) must be provided

We reserve the right to decline return requests that do not meet these conditions.

3. Refund Policy

Once Your return request is received and reviewed, We will notify You of the outcome.

If approved:

  • A refund will be processed using the original method of payment
  • Processing times may vary depending on Your payment provider

Refunds may be issued in cases such as:

  • Incorrect Goods received
  • Damaged Goods upon delivery
  • Eligible returns within the stated timeframe

4. Cancellation Policy

You may request to cancel Your Order within 12 hours of placing it.

To cancel an Order:

  • Contact Us as soon as possible with Your order details
  • Cancellation requests are subject to confirmation

Once the cancellation is successfully processed, a refund will be issued using the original payment method.

5. Damaged or Incorrect Items

If You receive Goods that are damaged or incorrect, please contact Us promptly.

When submitting a request, please include:

  • Order details
  • Description of the issue
  • Clear photos of the affected Goods

We will review the case and provide an appropriate resolution.

6. Processing of Returns

After approval, returned Goods will be inspected upon receipt. Once verified, the refund process will be initiated.

Please allow reasonable time for processing and for the refunded amount to reflect in Your account.

7. Contact Us

If You have any questions about this Return & Refund Policy, You may contact Us at:

Email: snackwave_@outlook.com
Website: https://snack-wave.com/
Phone Number: (+60)11-2092 7917